Question 1

How do I apply for a new Hotbird connection?

Accepted Answer

Fill out the online request form or contact our 24/7 helpdesk. Our team performs an on-site survey and completes installation within 24–48 hours.

Question 2

What is Fiber-to-the-Home (FTTH)?

Accepted Answer

FTTH runs 100% pure fiber optic cable directly into your home router, providing low latency, zero signal interference, and symmetric speeds.

Question 3

Can I bundle Fiber Internet and LIVE TV?

Accepted Answer

Yes. Our Fiber + HDTV bundles combine unlimited home fiber broadband with 250+ Digital HD and analog television channels.

Question 4

Do you provide Static IP addresses?

Accepted Answer

Yes, dedicated Static IPv4 addresses are available on request for gaming, remote CCTV access, and business servers.

Question 5

How can I pay my monthly bill?

Accepted Answer

You can pay via online bank transfer, JazzCash, EasyPaisa, or request doorstep home collection.

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